Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.ĭelegate access to shared mailbox for another user Type the email address or name of the shared mailbox, then click OK. In Outlook, go to File > Account Settings > Account Settings. Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly.
Share Outlook calendar information: Multiple users can plan and view work shifts and/or holiday time.Monitor and send email from a centralized account: For example, Handle customer email inquiries: Numerous users within the organization can share the responsibility for monitoring the mailbox and answering queries.Want to see how a Sherweb partnership sets you up for success right from the start? Unlock the entire journey with our Partner GuideĪmong the most common advantages of using shared mailboxes include these abilities: Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner. They permit performing a wide range of coordinated activities with a team. Every member is able to read and send email messages to and from the shared mailbox itself. The missing emails will start synchronising and should appear in less than a minute.A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions.Click ‘OK’ when prompted that you have to restart Outlook to complete the configuration change.In the Change Account window, drag the ‘Mail to keep offline’ slider from the default 12 months to the setting you desure, e.g.In the Account Settings window, select your Exchange mailbox from the list then click on the ‘Change’ button.Click on the ‘File’ menu then click on the ‘Account Settings’ button and ‘Account Settings’.The following steps detail how to modify the number of months of email to synchronize with your cached mode. The default value for the Sync Slider is 12 months. This problem occurs because the Cached Exchange Mode Sync Slider setting is configured to a value other than All. Using Outlook Web App (previously know as Outlook Web Access) the missing emails can be seen. When using Outlook 2013 connected to an Exchange service and using cache mode not all emails are available through Outlook.
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